Frequently Asked Questions (FAQ's)
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UndermountAC is the manufacturer of 12V and 24V undermount air conditioner systems.
Absolutely! This store is powered by Shopify. It is a trusted platform, and guaranteed secure. Your payment can be made however you choose. You may pay by Credit Card via Shopify Payments, Google Pay, Apple Pay or Paypal. You are both protected by the merchant account and your Credit Card. If you prefer, we also sell on eBay, however eBay fees will be added to the overall cost. Our eBay Page: Click here We fully understand trust is important. Feel free to reach out to us.
We exclusively use UPS. Your order will be processed and shipped usually within 1 business day. UPS Standard typically guarantees delivery within 1-5 business days depending on location.
Your order will ship from our warehouse in Southern Ontario, Canada.
If you live in the United States we are not obligated to charge any sales tax. All necessary customs forms will be filled out and taken care of for a seamless transaction with no additional costs to you. If you are located in Canada, we are obligated to charge sales tax based on location, Ontario residents are subject to HST.
Yes, we are offering a 1 year parts warranty from the time you install the unit. We have dedicated parts and units set aside to make sure we can support our customers for the foreseeable future. Minor issues can be addressed with a UPS parts replacement shipment, and larger issues by a unit exchange program.
We will be here for you. After your warranty period is over, we will happily sell you replacement parts at a very reasonable cost, expedite ship them to your location regardless of where you are at our cost. We will offer all replacement parts available to our customers.